What happens if my request is refused? Can I complain?

If your request is refused, for example because the information requested falls within one or more of the statutory exemptions, you will be told why it was refused and informed of any exemptions that apply.

If you are unhappy with our decision, we will do everything we can to resolve your complaint on an informal basis in the first instance.

If you are dissatisfied with the outcome of the informal complaints process you may apply to us for an internal review of the decision.

This review will be undertaken by different officers from those who made the original decision and the result of the review will be notified to you in writing. If, having gone through our internal review procedure, you are still unhappy with our decision, you may ask the Information Commissioner to independently review the case.

The Information Commissioner is responsible for administering and enforcing the Freedom Of Information Act 2000 and may be contacted at the following address: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Freedom of Information Complaints Procedure

Related Pages (6)

• Freedom of Information Disclosure Logs

  Disclosure of regular information asked for under FOI.

• Business Rate Accounts

  Information about Business Rate Accounts (Non Domestic Properties).

• Open Data

  All data publicised by the council to support transparency and the Freedom of Information.

• Requesting Information

  Data Protection, Freedom of Information information, Environmental Information Regulations and Re-use of Public Sector Information from North West Leicestershire District Council

• Publication Scheme and Data Transparency

  Details on our Publication Scheme, the Local Government Transparency Code, and all our Open Data for Freedom of Information.

• Freedom of Information complaints policy & procedure

  Complaints policy & procedure for Freedom of Information when the requester is dissatified with response