Policies and Guides

Repairs Policy:

This policy sets out how the Council will meet its legal and regulatory duties as a landlord in respect of repairing and maintaining its Council housing stock; all as part of a wider Asset Management Strategy.
This policy should therefore be read in conjunction with the Asset Management Strategy (due to be revised in 2020 delayed) and other policies and documents referred to in this policy.

Repairs & Maintenance Policy March 2020 (PDF Document, 0.72 Mb)

Tenant Handbook:

This booklet provides useful information about maintaining your home and what information you will need to provide when reporting a repair. This sets out the service you should be expected to receive and the landlords and tenant responsibilities.

https://www.nwleics.gov.uk/files/documents/repairs_handbook/Repairs%20Handbook%20July%202021.pdf

Damp, Mould and Condensation:

Damp, mould and condensation can be a real concern in any home. Condensation is a form of damp but is often preventable by you making small changes at home. NWLDC is responsible for leaks (e.g. windows, roofs, guttering and plumbing), penetrating and rising damp which often leave a tidemark and will require work to the structure of the building. Tenants are responsible for mould caused by condensation. Information about what causes mould, how to tackle it and more importantly how to prevent it are available by reading the leaflet on the link below.

CONDENSATION leaflet website.pdf (nwleics.gov.uk)