Interpretation and translation

For many people living and working in North West Leicestershire, language can be a significant barrier - which may limit their ability to talk to us and get the services they need. 

We want to make it as easy as possible to communicate with all our customers. 

Asking friends and family to act as interpreters is not always possible - especially if personal, confidential or technical issues are involved. 

So for customers who don't speak English - or who want to communicate in a language they are more comfortable with - we will try to provide an interpretor. 

This could be a face to face interpreter, if customers need to talk about something in detail. 

Or it could be through the 'Language Line' service if you just want to talk about services more generally. 

This service means customers can ask questions and get answers straight away. 

If needed we can also supply documents in large print, Braille, plain English or easy read as required or upon request.

Please ask a member of staff if you require this service.